Frequently Asked Questions
SwiftSouq is a leading online shopping platform in the UAE, offering a wide range of high-quality products at affordable prices. We provide fast delivery, secure shopping, and excellent customer support to ensure a smooth shopping experience.
We are based in the United Arab Emirates (UAE) and cater exclusively to customers within the country.
We aim to deliver your order within 2-5 business days across the UAE. Delivery time may vary based on your location and order volume.
Yes! We offer FREE shipping on selected products. For other orders, a standard delivery fee may apply, which will be mentioned at checkout.
Currently, we only deliver within the UAE to ensure fast and reliable service. We may expand to other regions in the future.
If your order has not been shipped, you can update your delivery address by contacting our support team via WhatsApp, email, or live chat as soon as possible.
We currently accept Cash on Delivery (COD) for all orders in the UAE. Soon, we will introduce online payment options for added convenience.
Yes, you can cancel your order before it is shipped. Once the order has been dispatched, cancellation will not be possible. Please contact our support team immediately if you wish to cancel.
We apologize for any inconvenience! If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery. Our team will arrange a replacement or refund.
If eligible for a refund, the process may take 3-7 business days after product inspection. Refunds are processed via bank transfer or store credit.